SAP AFS user MAS Holdings Wins SAP ACE

I got great news through Google news. MAS Holdings (Intimates Division) has won the award for customer excellence for the year 2007 from SAP. It is interesting to know the concept of vendor evaluating a customer. This is certainly against the common practice of customers rating their suppliers and service providers.

It is interesting to give attention to the comments by Mr. Jay Keller CIO of MAS Holdings. “It is our goal to facilitate interaction and information sharing at any point in time with all parties involved. For us, the process starts with the idea for a product and ends with the sales of the product to the final customer.” SAP as a tool certainly facilitates integration of information and provide all the people a common language to talk to each other. This will make it possible to seamlessly integrate the process of converting idea to sales to final customer.

Mr. Dian Gomes, MD of MAS Intimates division, for me summarize the purpose of having an ERP. Mr. Dian Gomes in the interview said “This is a validation of our commitment to information technology as a key driver of business value addition. We are excelling in all spheres of our business to provide our customers superior service.”

Any ERP should just do this. ERP should be a tool adding value to the customer. And it should driver to the business. Especially when it comes to SAP it brings years of experience in business and also built in best practices which will be very handy for any business.

This is an important story which tells us if the directions are set properly and if those directions are followed SAP can bring the best result. Commitment, driving and value addition are three main keywords for me in this story.

Congratulations MAS on your achievement.